From Fraud to Freight Success: How We Helped a Client Reclaim Control of Their Shipment

Note: “Murat” is a pseudonym used to protect our client’s privacy.

In the fast-moving world of global trade, time is money and trust is everything. For one Turkish importer, that trust was nearly shattered by a freight forwarding nightmare that could have cost them their cargo, their timeline, and a lot more. But thanks to our team’s professionalism, network, and commitment to transparency, what started as a freight disaster turned into a success story worth sharing.

A Deal Gone Wrong

When Murat, the founder of a Turkish import company with headquarters in Vienna, reached out to us, he was already deep in a frustrating logistics mess. His goods were ready in a warehouse in Shenzhen, China. However, his previous freight agent had pulled a classic bait-and-switch: originally quoting $2,850 and 24 days for delivery, only to hike the price to $5,300 and stretch the delivery time to 50 days after picking up the goods.

“This is kind of a fraud,” Murat wrote, echoing the distress of many importers who fall prey to unethical practices. The previous agent now demanded extra fees just to release the cargo from their warehouse. The shipment was stuck, the clock was ticking, and trust was broken.

A New Beginning: Transparency First

When our logistics specialist Chelsea picked up the case, his first priority was to offer clarity. He immediately reassured Murat: “All the rates I quote are real. If there’s any change, I will let you know upfront.”

Our tech-driven logistics platform made it easy to provide Murat with real-time, transparent pricing. No hidden fees. No surprises. Just current market rates from verified carriers. This technology is one of our biggest strengths, giving our clients full visibility into costs and transit times before making any decisions.

Securing Space in a Tight Market

With the clock ticking toward a tight delivery deadline, Murat needed fast, reliable shipping options. Thanks to our official partnerships with major carriers, Chelsea was able to quickly present several options with different rates, free times, and transit duration.

When space on one vessel became unavailable, we didn’t miss a beat. Our access to multiple carriers allowed us to secure alternative options and even consider combining shipments into a single 40-foot container to optimize costs. Murat appreciated the responsiveness: “You are priceless to us,” he said. “A good service and professionals like you are what we were looking for.”

Real People, Real Coordination

Freight forwarding is more than just quotes and tracking numbers—it's human. Murat’s shipment involved goods from multiple suppliers, an inventory temporarily held by an uncooperative agent, and miscommunications that caused delays.

This is where our network of branches across major Chinese port cities truly shines. With on-the-ground teams in Shenzhen, Ningbo, Xiamen, and more, we were able to act quickly, coordinate local pickups, verify warehouse information, and bridge the communication gaps.

While Murat worked through payment issues with the former agent, our team pre-arranged trucking, verified carton volumes, and held bookings. When it turned out the cargo might not fit in a 20-foot container, we rechecked volume calculations with the manufacturer and re-evaluated loading plans without delay.

More Than a One-Time Shipment

What started with one urgent shipment soon turned into a long-term partnership. As the dust settled, Murat revealed that his company was expanding its China-Turkey trade significantly and would require regular freight solutions in the future.

He said: “Once we solve this, we will be able to have a lot of shipments together.”

We’re already preparing for the next one.

Lessons Learned (and Why It Matters)

Murat’s experience isn’t unique. Many small and medium-sized importers get lured in by low quotes, only to discover that the true cost of unreliable freight services includes delayed timelines, hidden fees, and endless headaches.

Our mission is to change that. With:

• A real-time rate system for price transparency

• Direct access to major shipping lines for booking security

• A global support network for quick local coordination

...we offer not just freight, but peace of mind.

Ready to Reclaim Control of Your Logistics?

If you've been burned by unreliable freight partners or are just looking to grow your trade operations with confidence, talk to us. We’re not just here to ship your goods—we’re here to move your business forward.

Contact us today at info@yqn.com to get a quote or discuss your next shipment.